... teams. And the reasons are rarely simple: wrong timing, unclear value, poor discoverability, or just user inertia. So here s what I d love to hear: when this happens, what do you do? Do you rethink how it s framed in the product? Go back to users and dig into the why ? Trigger an email campaign showing real-world examples? Create a walkthrough video? Leave it be and wait for the right moment? I m curious not just about tactics ... ... Love how practical this is especially the part about watching how people actually use the product in real life. So much gets revealed in those little moments that analytics alone just can t show. Also, running interviews on competitors